Free · No obligation
Get a free estimate
Tell us about your watch. We usually reply by email the same working day.
Your free estimate
Tell us about your watch
Tell us briefly about your watch. No postage choice or payment is needed.
- Free initial estimate
- No payment today
- No work without approval
How it works
An initial estimate first. The final price is confirmed after inspection.
Request your free estimate
Tell us about your watch and what needs attention. We usually reply by email the same working day.
Choose secure sending
When you are ready, choose insured collection, a printable label or your own postage.
Inspection and your approval
We inspect your watch and confirm the final price. No repair work starts without your approval.
Repair, test and return
Your watch is repaired, tested and returned securely, with our 2-year guarantee on eligible work.
Already have an estimate? See sending options.
Existing repair or another question? Contact & support.
When you are happy to proceed
Ready to send your watch?
You do not need to choose a sending option to receive your estimate. These secure routes are ready when you decide to proceed.
Pack and send it yourself
Secure packing instructions.
Please request an estimate before sending your watch. We will confirm the correct workshop address and any job-reference instructions.
- Wrap the watch carefully in bubble wrap or another soft protective material.
- Place it in a strong padded box and fill empty space so the watch cannot move.
- Do not send the original presentation box unless the workshop specifically asks for it.
- Choose a tracked and appropriately insured service for the value of your watch.
- Keep your proof of posting and tracking number until we confirm receipt.
You arrange and pay for this postage directly. There is no label or collection service charge when you use your own service.